dd77 Privacy Policy

1.1 Registration and Account Information

When you create an account on the dd77 platform, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• Address and country of residence
• National ID or passport number (required for KYC verification if applicable)

1.2 Financial and Transaction Information

To ensure secure payment processing and prevent fraudulent activity, we collect:

• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or Upay account information (where applicable)
• Transaction date, time, and amount
• Information relating to payment method identification

1.3 Technical Information

To improve your browsing experience and maintain platform security, we automatically collect:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit logs and session duration
• Information collected through cookies and web beacons

1.4 Gaming Activity Information

To ensure a fair and responsible gaming environment, we store:

• Betting history and gaming patterns
• Win and loss records
• Bonus usage information and wagering history
• Information relating to responsible gaming limit settings

2.1 Service Delivery and Operations

dd77 uses your information primarily to provide you with a seamless, secure, and enjoyable gaming experience. This includes account creation and management, payment processing, and bonus distribution. Your transaction history and gaming records are stored so you can review your activity at any time.

2.2 Identity Verification and Fraud Prevention

To protect the security of the platform and the interests of all users, we use your information to complete identity verification (KYC). This helps prevent illegal activity, money laundering, and access by minors. dd77 provides services only to individuals aged 21 and above.

2.3 Customer Service and Communication

We may contact you to send important notifications about your account, transaction confirmations, and responses to support requests. Our 24/7 live chat service is ready to answer your questions.

2.4 Service Improvement and Personalization

By analyzing your gaming preferences and usage patterns, we work to create a more relevant and enjoyable experience for you. This may include customized promotional offers and game recommendations.

3.1 Encryption and Technical Security

dd77 uses industry-standard SSL (Secure Socket Layer) encryption technology to keep all your sensitive information secure. This means any data exchanged between your browser and our servers is transmitted in encrypted form, making it extremely difficult for third parties to decipher. Passwords are never stored directly — they are kept only in hashed form.

3.2 Access Controls

Your personal information can only be accessed by authorized personnel, and only when required for their work. Every access is logged and audited regularly. Strict internal policies prevent our staff from misusing data.

3.3 Data Retention Period

We retain your information for as long as your account is active and for the period required by applicable legal obligations. After an account is closed, financial transaction records are kept for a defined period in accordance with applicable law. Unnecessary data is securely deleted after the designated period.

4.1 Limited Sharing Policy

dd77 never sells or rents your personal information to third parties. Information may be shared only in the following limited circumstances:

• Payment Providers: bKash, Nagad, Rocket, Upay — the minimum information necessary for payment processing.
• Technology Partners: Trusted technology providers that assist with platform operation and maintenance.
• Legal Obligations: In response to a court order or a lawful request from a competent authority.
• Fraud Prevention: With relevant agencies engaged in preventing financial crime, where necessary.

4.2 Agreements with Third Parties

We have confidentiality agreements in place with all third parties we work with. These agreements ensure that they use your information only for specified purposes and do not disclose it to further third parties.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device when you visit the dd77 website. They help us remember your preferences, maintain your login state, and analyze site performance.

5.2 Types of Cookies

The types of cookies we use:

• Essential Cookies: Essential for the core functionality of the platform — login sessions and security.
• Functionality Cookies: Remember your language preferences and personalized settings.
• Analytics Cookies: Collect usage statistics for the site, which remain completely anonymous.

5.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

6.1 Right to Access and Review Information

You have the right to know what information dd77 holds about you. You can request a copy of your personal information by logging into your account or by contacting our support team.

6.2 Right to Correct Information

If you believe that the information we hold about you is incorrect or incomplete, you may request that it be corrected. We will process your request as quickly as possible.

6.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, where there are legal obligations, active disputes, or ongoing investigations, some information may be required by law to be retained for a legally defined period.

6.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or notifications at any time. To do so, update your notification settings in your account or let our support team know. Account-related transactional notifications will always be sent as they are an integral part of the service.

7.1 Age Verification

dd77 is a platform strictly operated for individuals aged 21 and above. We do not intentionally collect any information from minors. The age verification process is mandatory at the time of account registration, and additional proof may be requested in cases of doubt.

7.2 Unintentional Minor Registration

If we become aware at any point that a minor has created an account, we will immediately close that account and delete the associated information. If a parent or guardian believes their minor child has registered on this platform, please contact us immediately.

8.1 Right to Change the Policy

dd77 reserves the right to change or update this Privacy Policy at any time. Changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we will send a notification to your registered email address.

8.2 Continued Use After Updates

Continued use of the platform after a policy change will be considered as your acceptance of the revised policy. We advise you to check this page regularly to stay informed of the latest policy.